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Sumar job Internal Service Manager

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Specialist: 3-5 ani experienta

Job mission:
Within the CGMSC (Cegeka Global Managed Services Center) Division, we provide managed services for multiple customers across Europe on a 24 by 7 basis. We are structured on 4 main levels of technical competence: Support Technician, Support Engineer, System Engineer and Project Engineer. The 4 levels act as a team to ensure customer satisfaction.
As support roles for Operations we have a Q&C department, Operations Coordination and an Internal Service Management team where this position is located.

Offer (bonuses, benefits):
• Headquarters in the center of Bucharest (Victoriei Square)
• Free Gym Subscription - fitness, aerobic, pool (according to internal policies)
• Preferential rates to 7Card subscription
• Access to a modern library
• Preferential rates to a dental clinic
• Guidance and support for different loans, from one of our partner, a financial broker company
• Massage within the company premises
• Relaxation room (foosball, darts, board games, X-box, etc.)
• Being part of a growing organization with Belgian roots


Criterii de selectie pentru Internal Service Manager

Descopera caracteristicile profilului cautat de Cegeka Romania

Planificare si Organizare
Rezolvarea problemelor
Comunicare scrisa
Comunicare orala
Orientarea catre client
Limbaje programare
Baze date

• Technology knowledge: strong understanding of ICT infrastructure environments (Storage, OS, Virtualization, Cloud (O365/Azure/AWS), Networking)
• Knowledge of ITIL
• Strong motivational and people skills
• Strong organizational, planning, and communication skills
• Initiative and positive involvement
• Ability to listen, learn and improve
• Willing to set a positive example and “can do” attitude
• Reliable follow up and follow-through skills
• Team player
• Ability to work well with all levels of management, executive leadership and support staff
• Attention to details
• Being able to work in a dynamic environment with continually changing priorities and tasks
• Problem solving skills with a process driven mind-set
• Advanced English (both written and verbal)


Vezi care sunt activitatile specifice acestui job

In terms of main responsibilities, you will deal with:
Identification of service needs by:
• Gathering feedback from internal customers
• Change management and Problem Management
• Detecting new service opportunities
• Create & maintain operational level documents
• Aligning with customer policies on areas such as security or quality
Evaluation of the service delivery:
• Review monthly deliverables (reports)
• Receive feedback from customers (via customer Service Managers) and liase with internal operational departments
• Check/propose KPIs and detect breaches (monitoring, reporting, patch management, daily operations)
• Follow-up on open complaints
• Propose improvements for our services
• Follow-up of improvement plans
• Act as escalation point for Customer Service Managers in relation to GMSC activity
Operational responsibilities:
• Focuses on actively participate in Change Management Coordination & Problem Management Coordination
• Customer facing for Change Management

Aplica la Internal Service Manager

Te rugam sa completezi intrebarile din mini-interviu

Pentru a putea aplica trebuie sa intri in cont

Am deja cont creat

Nu am inca un cont

Inregistrare rapida

Profilul companiei

Cegeka furnizează soluții ICT de înaltă calitate, ce ajută clienții la realizarea obiectivelor afacerii. În 2014 grupul Cegeka a realizat o cifră de afaceri de 280 milioane euro, o creştere cu 17% faţă de anul 2013.

Avem soluții specifice pentru sănătate, securitate socială, retail, logistica, industrie, sectorul public si financiar.. Anii nostri de experienta in aceste domenii vă garantează rezultate concrete.

Suntem o companie belgiană, cu filiale în diferite provincii şi tari.

Relaţii pe termen lung cu clienţii noştri, bazate pe angajament, implicare şi transparentă.

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