Within the CGMSC (Cegeka Global Managed Services Center) Division, we provide managed services for multiple customers across Europe on a 24 by 7 basis. We are structured on 4 main levels of technical competence: Support Technician, Support Engineer, System Engineer and Project Engineer. The 4 levels act as a team to ensure customer satisfaction.
As support roles for Operations we have a Q&C department, Operations Coordination and an Internal Service Management team where this position is located.
Offer (bonuses, benefits):
• Headquarters in the center of Bucharest (Victoriei Square)
• Free Gym Subscription - fitness, aerobic, pool (according to internal policies)
• Preferential rates to 7Card subscription
• Access to a modern library
• Preferential rates to a dental clinic
• Guidance and support for different loans, from one of our partner, a financial broker company
• Massage within the company premises
• Relaxation room (foosball, darts, board games, X-box, etc.)
• Being part of a growing organization with Belgian roots
• Technology knowledge: strong understanding of ICT infrastructure environments (Storage, OS, Virtualization, Cloud (O365/Azure/AWS), Networking)
• Knowledge of ITIL
• Strong motivational and people skills
• Strong organizational, planning, and communication skills
• Initiative and positive involvement
• Ability to listen, learn and improve
• Willing to set a positive example and “can do” attitude
• Reliable follow up and follow-through skills
• Team player
• Ability to work well with all levels of management, executive leadership and support staff
• Attention to details
• Being able to work in a dynamic environment with continually changing priorities and tasks
• Problem solving skills with a process driven mind-set
• Advanced English (both written and verbal)
In terms of main responsibilities, you will deal with:
Identification of service needs by:
• Gathering feedback from internal customers
• Change management and Problem Management
• Detecting new service opportunities
• Create & maintain operational level documents
• Aligning with customer policies on areas such as security or quality
Evaluation of the service delivery:
• Review monthly deliverables (reports)
• Receive feedback from customers (via customer Service Managers) and liase with internal operational departments
• Check/propose KPIs and detect breaches (monitoring, reporting, patch management, daily operations)
• Follow-up on open complaints
• Propose improvements for our services
• Follow-up of improvement plans
• Act as escalation point for Customer Service Managers in relation to GMSC activity
• Focuses on actively participate in Change Management Coordination & Problem Management Coordination
• Customer facing for Change Management
Cegeka furnizează soluții ICT de înaltă calitate, ce ajută clienții la realizarea obiectivelor afacerii. În 2014 grupul Cegeka a realizat o cifră de afaceri de 280 milioane euro, o creştere cu 17% faţă de anul 2013.
Avem soluții specifice pentru sănătate, securitate socială, retail, logistica, industrie, sectorul public si financiar.. Anii nostri de experienta in aceste domenii vă garantează rezultate concrete.
Suntem o companie belgiană, cu filiale în diferite provincii şi tari.
Relaţii pe termen lung cu clienţii noştri, bazate pe angajament, implicare şi transparentă.