Nokia is a global leader in the technologies that connect people and things. With state-of-the-art software, hardware and services for any type of network, Nokia is uniquely positioned to help communication service providers, governments, and large enterprises deliver on the promise of 5G, the Cloud and the Internet of Things. Serving customers in over 100 countries, our research scientists and engineers continue to invent and accelerate new technologies that will increasingly transform the way people and things communicate and connect.
Criterii de selectie pentru Nokia WING - Service Operations Manager
Descopera caracteristicile profilului cautat de NOKIA
Orientare catre actiune
Relationare cu colegii
Experience as a leader of Service Operations and associated support functions in a global organization
Have deep operations experience in managing Service delivery
Experience of Customer service delivery and customer Management
Experience in Service Management and service assurance
Experience of working in an ITIL model
Experience in IOT and enterprise customer delivery
Vezi care sunt activitatile specifice acestui job
Responsible for Customer and Service Operations activity ensuring end to end customer delivery and quality is delivered to all targets and budget
Ensure timely ramp up of delivery capability and associated people, and correct tools and process are in place to manage delivery
Manage readiness for live service commencement to time and to cost
Manage performance of Customer service delivery once live
Manage performance and escalations where required to ensure delivery targets are met
Ensure capability is available to support network evolution and customer expansion into new geographies
Accountable for all Customer and service delivery activity, including Service and Performance assurance, Change Management problem management.
Accountable for Customer service delivery performance and quality for a global multi customer operation
Ensure partner eco system is managed and 3rd Party SLA’s and obligations achieved
Accountable for Managing Billing, revenue and Fraud management processes and customer interactions
Responsible for managing customer contact and service request and activations and all other Direct customer interactions
Responsible for provision of customer experience insights and analytics to be used by customers and also to drive service and quality improvement
Responsible for Service quality and Service assurance, contractual service delivery, SLA’s and KPI’s for end to end service once live
Aplica la Nokia WING - Service Operations Manager
Te rugam sa completezi intrebarile din mini-interviu
We are seeking people who believe in our purpose: expanding the human possibilities of technology.
We are focused on two business areas:
- Our four networks business units are leading the change to smart, virtual networks with one seamless service - Our technologies business unit focuses on advanced R&D to reimagine the way technology blends into everyday life
From Finnish roots, Nokia has evolved to embrace and prepare for every fundamental shift in the way the world communicates and connects. We tap into the power of connectivity by combining network infrastructure, software and services with advanced technologies for smart devices. From the transistor to virtual reality, our people and inventions have transformed how the world connects and communicates.
Our vision is to expand the human possibilities of the connected world. We want to create and enable new and extraordinary experiences in people’s lives through technology that meets real human needs.